Something broken? Tell us.
Submit a request with photos in the resident portal or app. You will see who is coming and when.
What counts as an emergency?
Fire or smoke, a gas smell, active flooding, no heat below freezing, a sewage backup, or a door that won’t lock.
Call (208) 555-0199, 24/7
- Fire or smoke (call 911 first)
- Gas smell (leave, then call Intermountain Gas and 911)
- Active flooding or a burst pipe
- No heat when it’s below freezing
- Sewage backup
- A door or window that won’t lock
Submit online with photos
- Leaky faucet or running toilet
- An appliance not working
- Garage door issues
- Minor electrical, like a dead outlet
- Pest sightings
- Yard or sprinkler issues (if included in your lease)
Try this first
Quick fixes that often solve the problem before a technician visit.
No power in part of the home
Check the breaker panel and reset any tripped breakers. Press the reset button on any GFCI outlets in kitchens, baths, garage, and outside.
Garbage disposal hums
Turn it off. Press the red reset button underneath, then use the hex key in the bottom to free it.
Furnace not running
Check the thermostat batteries and settings, the furnace switch, and the filter.
Clogged drain
Use a drain snake or plunger. Please don’t use chemical drain cleaners.
Smoke alarm chirping
A chirp usually means a low battery. Replace it, and let us know if it keeps chirping.
Frozen pipes
Open the cabinet doors under sinks and let faucets drip. Call if a pipe has burst.
Submit
Describe the issue and add photos or video.
Triage
We review and may troubleshoot with you by text.
Schedule
A vendor is assigned, and you see their name and time window.
Done
Before-and-after photos close the ticket. Tell us how it went.
Looking for a place?
Schedule a tour and apply from your phone in about ten minutes.